SMS Terms & Conditions

Navora text messaging, provided by Haven Retention · Last updated: October 7, 2026

Program

Haven Retention provides Navora, a text messaging service used by local businesses (for example, barbershops, salons, and home-service companies). When you contact one of these businesses, Navora sends conversational text messages from that business's number to answer your questions and help you book an appointment or request service. Each business's messages identify the business by name.

How you opt in

You only receive messages after you contact the business first, in one of these ways:

• Missed call: If you call the business and they can't answer, you receive one automated text from the business's number asking if you'd like help by text. You are only enrolled if you reply YES. If you don't reply YES, you receive no further messages.
• Website form: If a business's website offers a text-back form, you opt in by entering your number and checking an unchecked consent box that says you agree to receive texts. Checking the box is never required to contact the business another way.

We do not buy phone numbers, use purchased lists, or send texts to people who haven't contacted the business.

Message frequency

Message frequency varies by conversation, typically 2–6 messages per conversation. A business may also send you one follow-up if a conversation stalls, and one request for a review after a visit.

Cost

Message and data rates may apply, depending on your mobile carrier and plan.

Opt out and help

Reply STOP at any time to stop all messages from that business. You'll receive one confirmation and nothing after that. Reply START to opt back in. For help, reply HELP or email bralen@havenretention.com.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our Privacy Policy.

Carriers

Carriers are not liable for delayed or undelivered messages.