Haven RetentionPrivacy Policy
Haven Retention (including the Navora text messaging service) · Last updated: October 7, 2026
Who we are
Haven Retention is a sole proprietorship based in the Dallas–Fort Worth area of Texas. We provide Navora, a text messaging service that local businesses use to respond to customers who call or contact them. Contact: bralen@havenretention.com.
What we collect
- Your phone number, when you call or text a business that uses Navora, or enter it on a business's website form.
- Your messages with that business, and anything you choose to share in them (for example, your name or the service you want).
- Voicemails, if you choose to leave one after a missed call. It is converted to text and sent to the business; the audio recording is deleted after it's transcribed.
- Your texting consent record: when and how you opted in or opted out.
- Basic activity records used for the business's reports, which show only the time and the last 4 digits of your number.
How we use it
- To reply to you on behalf of the business you contacted, and to send that business your booking request or service request.
- To honor your opt-in and opt-out choices.
- To give the business honest reports about calls and messages.
We do not use your information to advertise to you, and we do not sell it.
Who we share it with
- The business you contacted, so they can serve you.
- Service providers that run the service for us, only as needed to operate it: our phone and text provider (to deliver messages), our AI provider (to write replies), our phone provider's transcription service (to turn voicemails into text), and our hosting provider (to store records securely). They may not use your information for their own marketing.
- When required by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How long we keep it
Conversation history is kept only as long as needed to help with your request and for the business's records. Consent and opt-out records are kept so your choices are always honored. When you reply STOP, your conversation history with that business is deleted.
Your choices
Reply STOP to stop all texts from a business. To ask what we have about you or to have it deleted, email bralen@havenretention.com.
Children
Navora is meant for customers of local businesses and is not directed to children under 13.
Changes
If we change this policy, we'll update the date at the top of this page.